Search Results for: digital channels

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is r...

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is r...

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is r...

The top 10 digital channels and how to use them Contact centers are seeing an influx of calls, and with recent labor shortages and other business d...

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issu...

SmarterHQ, on May 20, 2020, announced the launch of the Smarter Predictions tool, allowing marketers to implement machine learning and modeled campaig...

Highlights: With the funding, Alliants will tighten its integration with Zendesk and build several value-added solutions. Four Seasons Hotels ...

In the initial stages of the 90s, with globalization, the internet gained traction, and the digital universe gained more and more importance. Howev...