• XSELL Technologies announced the availability of XSELL Agent Experience powered by VoiceStream on the Five9 CX Marketplace.
  • Through a collaborative effort, Five9 and XSELL were able to deliver tangible results to a healthcare client in the form of USD 6.9 million dollars in annual incremental profit.

XSELL Technologies, a pioneer in conversational AI for contact center agent optimization, recently announced the availability of XSELL Agent Experience powered by VoiceStream on the Five9 CX Marketplace, allowing clients to enhance top performance results across contact centers. The agreement makes it simple for enterprises to connect XSELL Agent Experience with the Five9 Intelligent Cloud Contact Center by using the capabilities of Five9’s cloud contact center solutions.

Matt Coughlin, Founder and CEO of XSELL Technologies, stated, “We are delighted to bring the power of XSELL Agent Experience to Five9 CX Marketplace to support organizations in their pursuit of a better customer experience; while delivering results that matter.”

The Five9 platform is responsible for facilitating billions of call minutes each year. Additionally, it offers digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. The technology powered by AI at XSELL takes a data-driven approach to provide top performance outcomes continuously. It does so by finding and reproducing specialized skill sets throughout the company accurately and at scale. Increased Net Promoter Scores (NPS), Decreased Average Handle Times (AHT), and Increased Speed to Proficiency are some of the concrete outcomes that may be achieved by firms that implement XSELL Agent Experience.

“Five9 is committed to delivering AI solutions that improve the customer and agent experience, and we are excited to work with partners like XSELL who want to build on our VoiceStream platform to deliver additional innovation and use cases with that same goal in mind.” said Jake Butterbaugh, SVP Global Partner Sales, Five9.