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Customer Experience Whitepapers
2022-2023 CX Decision-Maker’s Guide
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Nov 22, 2023
ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the r...
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How to align service strategy technology
Sponsored by:
SAP
Published By:
Research Desk
Released:
Oct 27, 2023
Aberdeen Knowledge Brief: How to align service strategy and technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B se...
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Customer Insights: Customer Experience Testimonials – Learn how enterprises like you...
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Oct 14, 2023
Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are b...
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The key to building a customer centric team
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Oct 11, 2023
80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...
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CX trends 2023: Healthcare
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Oct 10, 2023
There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dram...
Read more
No More Status Quo: Five Trends Revolutionizing Customer Service
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....
Read more
CX and the CIO: Trends Shaping Industries in 2023 and Beyond
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their cust...
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Managed Detection and Response
Sponsored by:
Field Effect
Published By:
Research Desk
Released:
Jun 13, 2023
The customer experience with a software vendor will be a complex relationship that spans procurement, implementation, service, and support. Picking software can commit you to an extended period with t...
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Managed Detection & Response
Sponsored by:
Field Effect
Published By:
Research Desk
Released:
Jun 13, 2023
Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Managed Detection and Response market. This buyer’s guide is designed to help prospective purchasers make...
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Agent Empathy Playbook For the New Reality
Sponsored by:
Enghouse
Published By:
Research Desk
Released:
Feb 14, 2023
It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...
Read more
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