customer service Whitepapers

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform....

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This...

To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the...

Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works...

Enterprises throughout the world have made IT Transformation a priority in recent years. Unfortunately, despite investing heavily in time and money, many of them still haven’t found the secret to ga...

Contact centers are increasingly supplementing their in-house staff with remote employees. Deloitte's 2017 Global Conta...