customer service Whitepapers

How RingCentral helped these 6 companies better serve their customers

Sponsored by: RingCentral Published By: Research Desk Released: Nov 21, 2023

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform....

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No More Status Quo: Five Trends Revolutionizing Customer Service

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

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Strategically Aligning Customer Service with B2B Business Goals

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This...

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CX Trends 2023: The Rise of Immersive Experiences

Sponsored by: Cloudfresh Published By: Research Desk Released: Jun 26, 2023

To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the...

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Unlock Growth With Customer Service

Sponsored by: Zendesk Published By: Research Desk Released: Mar 15, 2022

Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...

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Forrester Study: Business Value of ServiceNow Customer Service Management

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

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Think beyond traditional CRM to elevate your customer service

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 20, 2020

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

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5 Challenges Fleet Management Systems Are Solving for Business and Operations Leaders

Sponsored by: U S Cellular Published By: Research Desk Released: Jul 09, 2019

Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works...

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Forbes Insights-IT Transformation: CIOs and CEOs Power Partnership for the Digital Age

Sponsored by: Dell Published By: Research Desk Released: May 30, 2019

Enterprises throughout the world have made IT Transformation a priority in recent years. Unfortunately, despite investing heavily in time and money, many of them still haven’t found the secret to ga...

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Read the Secrets 300+ Global Companies Use to Improve Daily Efficiencies

Sponsored by: Celonis Published By: Research Desk Released: Mar 27, 2019

In today’s fast-paced and ever-evolving digital landscape, organizations are constantly under pressure to drive growth and improve efficiencies. This means businesses around the globe are racing to ...

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