employee experience Whitepapers

Top trends to watch in healthcare CX

Sponsored by: Zendesk Published By: Research Desk Released: Oct 25, 2023

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders a...

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A guide to mapping your employee experience

Sponsored by: Culture Amp Published By: Research Desk Released: Apr 20, 2023

While companies are no stranger to mapping the customer experience, many are still unfamiliar with the process of mapping (and systematically working to improve) the employee experience, despite it be...

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Helping Mid-sized Business Face the Future With Confidence

Sponsored by: Dell Published By: Research Desk Released: Mar 23, 2022

Steering a mid-sized business through recent times has been an incredible feat. It has been a task that required flexibility, decisiveness, creativity, resolve and courage. And, of course, technology ...

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Buyer’s Guide CX 2022

Sponsored by: Genesys Published By: Research Desk Released: Mar 14, 2022

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX...

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Infographic: 4 Steps To Creating A Great Workplace For A Great Work Life

Sponsored by: ServiceNow Published By: Research Desk Released: Jul 14, 2021

The happier a person is at work, the more productive and successful they are for your organization. All the services someone uses in their work life need to be examined. Leverage ServiceNow Workplace ...

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New Portal Helps Coca-Cola European Partners Endure COVID-19

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 13, 2020

Access this paper to learn how Coca-Cola European Partners were able to build a COVID-19 resource portal in days using the ServiceNow Health Alert Employee Experience Pack as inspiration....

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In Uncertain Times, Here’s How to Keep Employees Engaged

Sponsored by: SAP Concur Published By: Research Desk Released: May 01, 2020

Help Employees Be Efficient and Productive – Anytime, Anywhere During times of disruption, it’s more important than ever to provide exceptional experiences for your customers. ...

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Buyers Guide: Transform your Workplace

Sponsored by: Lenovo Published By: Research Desk Released: Nov 19, 2019

This new generation has different needs, and harbors high expectations of their employers. They’re very motivated, but demand flexibility in the ways they work. For them, job satisfaction is directl...

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The Total Economic Impact™ Of Google Chrome OS With G Suite

Sponsored by: Google Published By: Research Desk Released: Feb 26, 2019

Google provides a cloud-native operating system and productivity suite that helps its customers improve security, increase productivity, and strengthen employee experience (EX). Google commissioned Fo...

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