Support Whitepapers

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more:

• ∙∙devices to provi...

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the...

Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. You can improve IT service delivery and demons...

Successful organizations recognize the many potential benefits in offering great employee experiences. But what will it take to create and support those rewarding experiences? It requires a coordinate...

Rethinking your processes and investing in technology that supports your customer experience sets you apart. Let’s take a closer look at how CX technology can help redefine your business as you prep...

SQL Server and Windows Server 2008 EOS means Microsoft will no longer make product improvements, accept warranty claims, or provide security or non-security patches. Extended support is only available...

End of support is an ideal time to transform your IT estate with the cloud. But we know that it can be hard to upgrade everything before the end-ofsupport timeline. To address this need, we are please...

This guide explores how enterprises can elevate their legacy applications from running on Windows Server 2008 or 2008 R2 by upgrading to the latest Windows Server on-premises or migrating to the ...