Technology Whitepapers

It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...

Com o aumento em volume, complexidade e impacto das ameaças cibernéticas, as organizações estão buscando cada vez mais os serviços MDR de detecção e resposta gerenciadas para detectar e neutra...

Sobre a pesquisa A Sophos contratou uma agência de pesquisa de opinião, a Vanson Bourne, para realizar um estudo independente com 5.600 profissionais de TI em organizações de m...

Serviços de prevenção de violações e ransomwares A necessidade de operações de segurança always-on se tornou um fator imprescindível em qualquer configuração. Entretanto, a complexidade ...

Your business may be growing, or perhaps your services are shifting, but you find yourself looking at how technology can help support the organisation. For organisations like yours, the selection of a...

How to create and collaborate from anywhere, while minimizing the impact on your IT teams The Lenovo ThinkPad® Z Series, with business- ready AMD Ryzen™ PRO 6000 Series processors, was built for...

Your agents aren’t going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already expect them to be there. As a contact center leade...

Discover how to get the edge by revolutionising your digital subscription model and embracing technology and transformation. Keeping up with change is a critical task for publisher...

Conducting M and amp;A Due Diligence? Don’t skip a Cybersecurity Risk Assessment. Cybersecurity risk has arguably the highest potential to derail even the best M and amp;A project. Unfortunately ...

Sie und Ihr Team haben den Auftrag erhalten, das erste physische Security Operations Center Ihres Unternehmens aufzubauen. Das Projekt wird von einer Führungskraft gesponsert, es gibt einen überzeug...