Communication is at the core of the human experience. Strengthening communication strengthens everything: relationships, teamwork, and yes, even benefits. Without good communication, we lose understanding. That makes it difficult for employees to use their benefits. We rely on them to comprehend insurance terms like “out-of-pocket expenses,” “deductible,” and “copay.” Yet 96% of people, when surveyed, fail to define the most common terms*. The fact is, the majority of Americans don’t understand the basics they need to use their benefits.
We know the status quo isn’t working, so it’s time to change your communication strategy. Read on for tips and tricks we’ve gleaned, helping hundreds of thousands of HealthJoy members improve benefits communications.