An AI-based chatbot (also known as a virtual assistant or virtual support agent) can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve workforce productivity to support the new normal. But it can just as easily turn into a lengthy, expensive, failed proposition.
How can you make sure your chatbot initiative will succeed? It all starts with a strong RFP designed specifically for chatbots.
In this eBook you will learn:
7 considerations that you should build into your RFP
Actual questions to include in your RFP to help ensure success
How to ensure reduced call volume and high employee adoption