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Everest Group Peak Matrix for Aware (Intelligent) IT Infrastructure Services Automation Service Providers 2021

Everest Group Peak Matrix for Aware (Intelligent) IT Infrastructure Services Automation Service Providers 2021

IBM
Published by: Research Desk Released: May 03, 2021
  • The COVID-19 pandemic has become a human crisis of epic proportions, threatening lives and well-being of global Enterprises have found it challenging to cope with the volatility and uncertainty of the situation. COVID-19 has had a significant impact on IT services at a global scale, resulting in enterprise demand reduction, supply chain disruption, challenges in business continuity, cybersecurity risks, and services continuity challenges
  • With recessionary signs and muted market demand, many enterprises continue to face pressures to maintain operational vitality and meet financial obligations. Enterprises are aggressively seeking efficiency, optimization measures, and avenues for business growth. Consequently, automation has become one of the key optimization levers for IT infrastructure services, with 74% of enterprises believing that automation usage should be increased1.
  • In this research, we present an assessment of 18 IT infrastructure services automation providers featured on the services Aware (Intelligent) IT Infrastructure Services Automation PEAK Matrix®

The assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2020, interactions with leading digital workplace service providers, and analysis of the digital workplace services marketplace.

This report includes the profiles of the following 18 leading service providers featured on the Aware (Intelligent) IT Infrastructure Services Automation PEAK Matrix ®:

  • Leaders: HCL Technologies, IBM, TCS, and Wipro
  • Major Contenders: Accenture, Cognizant, CSS Corp, DXC Technology, GAVS Technologies, Genpact, Infosys, Microland, Mphasis, Tech Mahindra, and UST Global
  • Aspirants: Happiest Minds, Virtusa, and Zensar