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ThinkJar: Six Transformational Customer Service Trends

ThinkJar: Six Transformational Customer Service Trends

ServiceNow
Published by: Research Desk Released: Jul 07, 2020

Customer service is evolving. Time to change.

Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journey, and achieving operational excellence—working with customers and working across teams to deliver better service.

Download the white paper from ThinkJar and learn about:

  • The six trends that focus on budgeting, spending, technology, data, channels, as well as cloud, platforms, and ecosystems
  • The five tenets for operational excellence

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.