Tech Whitepapers

If you’re spending money on a payroll service provider, you shouldn’t have to waste time worrying about payroll. However, the decision to outsource payroll can backfire if you’re not working wit...

As human capital management (HCM) technology and strategy have evolved, the process of evaluating HCM providers has become more complex. Yet, the opportunity to deliver strategic workforce optimisatio...

Your human capital management (HCM) strategy is critical to the success of your business. That’s why when evaluating HCM vendors, you should ensure that their solution addresses all of your challeng...

As global banking efforts result in a growing number of financial products, a renewed focus on local markets and increased integration between commercial and investment banking operations are occuring...

Is your company ready and willing to pursue artificial intelligence? Companies at the forefront of pursuing this long-hyped technology will have an advantage that later movers may never be able to ove...

Digital transformation efforts are often fueled by customer expectations for a consistent personalized experience, regardless of channel. At the same time, organizations want to operate faster, more s...

Customer service is evolving. Time to change. Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑saving...

Engaging with customers provides immense value. CX leaders need to understand what’s required operationally to ensure customer service and support interactions are successful, with value delivered t...

This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer se...

Retail is a complex business. Machine learning can cut through that complexity by analyzing and extracting key insights from retail data to help retailers capitalize on opportunities for improvement a...