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customer satisfaction Whitepapers

Customer success starts with ChromeOS

Customer success starts with ChromeOS

Published By: Research Desk Released: Apr 17, 2023
Improve customer satisfaction, increase agent productivity, and manage costs. ChromeOS helps agents resolve tickets quickly and accurately1—increasing customer satisfaction. With a better, more fami...

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The Business Case for Modernizing Legacy Applications

The Business Case for Modernizing Legacy Applications

Published By: Research Desk Released: Sep 08, 2022
Cost reductions are only the beginning. Bringing your organization’s legacy applications up to date can also drive:
  • Customer satisfaction
  • Faster time to market
  • H...

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Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements

Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements

Published By: Research Desk Released: Aug 17, 2022
ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...

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Embedded Finance Tracker: Streamline B2B Payments

Embedded Finance Tracker: Streamline B2B Payments

Published By: Research Desk Released: Jun 17, 2022
Offer embedded finance options to meet customer expectations and gain a competitive edge Creating seamless and connected experiences demands a next-generation payment shift. According to a recen...

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Transform CX with AI and Super Agents

Transform CX with AI and Super Agents

Published By: Research Desk Released: Feb 14, 2022
An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.  

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Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

Published By: Research Desk Released: Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

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Gartner Magic QuadrantTM for Cloud HCM Suites for 1,000 Employee Enterprises

Gartner Magic QuadrantTM for Cloud HCM Suites for 1,000 Employee Enterprises

Published By: Research Desk Released: Dec 06, 2021
Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000 Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...

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Secure Life Science content in the cloud

Secure Life Science content in the cloud

Published By: Research Desk Released: Nov 15, 2021
Staying safe with Box Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock a...

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Innovating to Adapt to a Post-Pandemic World

Innovating to Adapt to a Post-Pandemic World

Published By: Research Desk Released: Nov 04, 2021
The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...

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The 2021 CX Divide Retail

The 2021 CX Divide Retail

Published By: Research Desk Released: Oct 22, 2021
The Australian energy landscape While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as thei...

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