customer satisfaction Whitepapers

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000 Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...

Staying safe with Box Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock a...

The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...

The Australian energy landscape While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as thei...

A smooth integration is key to the success of any digital transformation project. Many organisations need to increase efficiency, improve customer satisfaction, and grow revenue. One of the main ways ...

Customers today expect highly relevant, location-aware experiences, delivered without a hitch. Learn how leading companies use location intelligence to boost customer satisfaction, sales, and operatio...

As organizations work to incorporate Zero Trust principles  into their environment, one of their most daunting challenges  is to apply this new security model to digital interactions with  their co...

As the speed of business continues to rapidly evolve, so do the technologies that help manufacturers digitize their factories, drive financial and operational impact, and improve productivity and cust...