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Transform CX with AI and Super Agents
Sponsored by:
247 ai
Published By:
Research Desk
Released:
Feb 14, 2022
An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.
Read more
Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology
Sponsored by:
247 ai
Published By:
Research Desk
Released:
Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...
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Gartner Magic QuadrantTM for Cloud HCM Suites for 1,000 Employee Enterprises
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Dec 06, 2021
Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000 Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...
Read more
Secure Life Science content in the cloud
Sponsored by:
BOX
Published By:
Research Desk
Released:
Nov 15, 2021
Staying safe with Box
Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock a...
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Innovating to Adapt to a Post-Pandemic World
Sponsored by:
Plume
Published By:
Research Desk
Released:
Nov 04, 2021
The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...
Read more
The 2021 CX Divide Retail
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 22, 2021
The Australian energy landscape
While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as thei...
Read more
How to integrate DocuSign – A guide for your IT team
Sponsored by:
DocuSign
Published By:
Research Desk
Released:
Oct 06, 2021
A smooth integration is key to the success of any digital transformation project. Many organisations need to increase efficiency, improve customer satisfaction, and grow revenue. One of the main ways ...
Read more
Unlocking value with location intelligence
Sponsored by:
Google
Published By:
Research Desk
Released:
Aug 17, 2021
Customers today expect highly relevant, location-aware experiences, delivered without a hitch. Learn how leading companies use location intelligence to boost customer satisfaction, sales, and operatio...
Read more
Customer Satisfaction Guide for Zero Trust
Sponsored by:
CyberRes, a Micro Focus L...
Published By:
Research Desk
Released:
Aug 04, 2021
As organizations work to incorporate Zero Trust principles into their environment, one of their most daunting challenges is to apply this new security model to digital interactions with their co...
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Driving Digital Transformation with Industry 4.0 and Integrated Business Planning
Sponsored by:
Oracle
Published By:
admin
Released:
Jul 22, 2021
As the speed of business continues to rapidly evolve, so do the technologies that help manufacturers digitize their factories, drive financial and operational impact, and improve productivity and cust...
Read more
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