The Ultimate Guide to Elastic Customer Service

The Ultimate Guide to Elastic Customer Service

Published by: Research Desk Released: May 12, 2021

Solve your struggles with inaccurate call center forecasting, hiring, training, and overstaffing.

Contact centers are a critical part of the customer service strategy, but they’re not set up for success. Customers wait on hold, it’s impossible to accurately predict the number of agents needed, and unanticipated call spikes overwhelm agents. With elastic customer service, contact centers can overcome these challenges.

Here’s what you’ll learn:

  • How an elastic customer service model leverages AI to help contact centers quickly scale customer service capacity with customer demand
  • Why contact centers that have elasticity experience lower costs, no hold times, and higher customer satisfaction
  • How to bring elasticity into your contact center operations