Customer Relationship Management Whitepapers

Technology is constantly evolving and so are the needs of home shoppers. Building a website with BDX ensures that you always have access to the latest technology and design trends. Upgrades are easy a...

In today’s digital-first world you know that you need to make smarter decisions that keep you ahead of risks without sacrificing your industry-leading consumer experience. To innovate, thrive, an...

In the age of instant everything, consumers expect immediate answers. Auto financing is no different. If you aren’t approving auto loans quickly, your competition may be – losing you valuable cust...

How do you get customers to keep coming back? We’ve got the guide to help. In today’s world, the contact center handles much more than mere break-fix solutions. Customers move more quickly now ...

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to t...

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

Wir haben das Post-Purchase-Erlebnis bei den 100 größten deutschen Online-Shops analysiert, darunter Brands wie s.Oliver oder IKEA. Die detaillierten Ergebnisse findest du in unserem Report. W...

Learn how these three principles—brand safety, suitability, and responsible media—fortify one another to build true advertising confidence. By taking an integrated approach to brand safety, you ca...

Consumers rely on deliveries more than ever before and they expect these deliveries to be fast, reliable and low cost. This means last mile fleet operators have to work harder to create better consume...