Customer Relationship Management Whitepapers

Forrester TEI: Business Value of ServiceNow Customer Service Management

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2019

Forrester TEI study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help readers evaluate the potential benefits and costs of investing in...

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Driving Radical Customer Service Innovation. Move beyond operational demands to deliver pr...

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2019

IT is increasingly at the heart of business success—and nowhere is that more true than in customer service. That makes IT a critical partner in transforming the customer experience. Customers tod...

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The Road to Transforming the Customer Service Experience: Investing in Great Outcomes for ...

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2019

Moving beyond CRM to shift your company into high gear Ask companies about being competitive and all roads lead back to providing an exceptional customer experience. But creating that experience me...

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Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

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Reimagine the Life Sciences Patient Experience

Sponsored by: Salesforce Published By: Research Desk Released: Oct 08, 2019

Leading life sciences companies are taking on a new opportunity to connect with patients and deliver direct support before, during, and after therapy. Download our latest e-book to learn how Salesforc...

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Transforming the Member Experience Starting with Your Contact Center

Sponsored by: Salesforce Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

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How to comply with the California Consumer Privacy Act

Sponsored by: Sailpoint Published By: Research Desk Released: Oct 04, 2019

The California Consumer Privacy Act (CCPA) was passed in June of 2018 in the wake of backlash from numerous high-profile data breaches and incidents in which data brokers and marketing agencies mishan...

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Eight Questions To Ask Before Selecting Your Developer Community Solution

Sponsored by: Devada Published By: Research Desk Released: Sep 25, 2019

Your customer support group is tired of answering the same questions over and over. Product wants a way to tap into user ideas more efficiently. Your developer relations teams want to engage dev...

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4 Ways to Empower Agents to Deliver Great Customer Experiences

Sponsored by: Dell Published By: Research Desk Released: Sep 23, 2019

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...

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How to Adapt and Win in a New Era of CX

Sponsored by: Verint Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

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