Customer Relationship Management Whitepapers

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

Now more than ever, customers expect great service, and contact center agents are on the front line trying to meet their needs while simultaneously transitioning to working at home due to the COVID-19...

Consumers expect seamless, secure, and highly personalized customer experiences across channels. For international companies with multiple brands and digital properties, and millions of customers, thi...

Foster personalized, meaningful engagement with every customer by selecting a customer relationship management (CRM) platform that integrates AI, automation, and other advanced capabilities into your ...

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents to work from home ...

Ninety-nine percent of your website visitors don’t buy anything, nor do they leave behind PII. So, if you can't identify them, you're missing a tremendous opportunity to engage them when it matters ...

Winning B2B commerce experiences start with the customer. Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive c...

71% of millennials prefer the dentist over their bank, according to The Millennial Disruption index. You don't have to be that bank. Today's banking customers are doing far too much manual work. To...

In the current era of instant consumer gratification, business-to-consumer (B2C) brands are jostling to deliver top-notch customer experiences that span online, offline, social media, the Internet of ...