By adopting DevOps philosophy at Opsgenie, we’ve decided not to have a separate Ops team. Instead, development teams are responsible for the operations of the systems they build, which makes being on-call a critical duty that they must undertake to keep their services reliable and available.
That is why each time a new engineer joins our team, one of our challenges is preparing her to take on-call responsibilities. Otherwise, the first day on-call can be frightening —both for the engineer and the organization. To prepare for on-call duty, an engineer must be familiar with the concept of being on-call, be competent in diagnosing and correcting problems in the tech stack, and have access to relevant tools, accounts and appropriate permissions.
In this guide, we take a look at seven tips to get your team’s new engineer ready for on-call duties.