Is your hotel ready for the high-touch to high-tech transition?

Lockdowns and quarantines have hit the travel industry hard. But people still want to travel. And they will. In this
post-COVID-19 world, however, the hotels that will come out on top will be those that can adapt to a new world of
expectations from guests and staff. And what do they expect? To feel safe and secure on property. This requires
advanced technology to meet much higher cleanliness standards. And solutions that allow for social distancing and
touchless interactions.
High tech must now replace high-touch service. But this transition doesn’t mean losing human connection. It simply means hotels need the right tools and IT infrastructure to make it all work. And while devoting dollars to a tech stack right now may sound a bit counterintuitive, hoteliers willing to make this investment will find a number of
benefits, including: improved operational efficiency and reduced costs, enhanced guest satisfaction, and a positive
impact on the bottom line.