Even before COVID-19, improving employee engagement was important for attracting and retaining the best talent to help drive superior business performance. Now, it is even more vital as organisations shift to new ways of working – whether that’s working from home, returning to the office or something in between. Yet, two-thirds of remote workers feel they are not engaged with their business, according to one global HR study. The seismic shifts in how people live and work have placed immense pressure on business leaders – and, specifically, those in charge of information technology (IT). Eighty per cent of organisations globally have fast-tracked digital initiatives since the pandemic started.