Unforeseen events and disruptions can impact organizations of any size in any location. Whatever the cause every organization needs to develop a business continuity plan to ensure its workforce and business operations are ready and able to flex quickly and continue to function in the face of any unplanned disruption or event. There are many things that cause disruptions to businesses from the failure of localized components to global pandemics. All of them impact business operations and you must ensure that you act to mitigate the impact of each in your business continuity plan. Much of this starts with workforce experience. Workforce experience is about providing a dynamic IT infrastructure and flexible work environment that empowers workforce to do their very best work – wherever and whenever work needs to get done. The experience needs to be “consumer simple” yet “enterprise secure”. In the face of unplanned disruptions, a flexible workforce experience model ensures employees can work remotely, securely and reliably so business operations can continue to run smoothly.