IN THIS EBOOK, WE’LL FOCUS ON HOW TO MAXIMIZE UTILIZATION— NOT JUST IN THE CONTEXT OF ASSIGNING RESOURCE TARGETS, BUT ALSO IN OPTIMIZING UTILIZATION ACROSS INTERNAL AND EXTERNAL RESOURCES.
Utilization is more important than ever. In today’s transformed services economy, the most successful service leaders will be those who can go beyond traditional professional services models to stay competitive and win more business.
Every services leader should know how to calculate utilization, and most professional services automation (PSA) solutions help calculate it. But once you know your organization’s utilization, how do you improve it?