Education, government, and healthcare are bound by the common challenges of limited resources, tight budgets, and rising technology spending. While many IT leaders in these sectors want to make upgrades and improvements in IT Service Management (ITSM), budget constraints inhibit the progress they can make.
This white paper examines the findings of new research from IDG and Team Dynamix on ITSM maturity in these sectors. The results offer a fresh look at the level of maturity across five pillars: ITIL adoption, change management, IT self-service, Knowledge Centered Service, and combining ITSM and project management to one platform.