Why Winning Support Teams Stick to One Tool

Why Winning Support Teams Stick to One Tool

Published by: Research Desk Released: Dec 24, 2020

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the quality and scale of IT organizations to help their teams resolve issues faster.

The right solutions for internal IT support remove the biggest support pain points:

  • Slow ticket resolution times that frustrate end users and kill metrics
  • Budgets that spin out of control with limited predictability
  • Tools not built for the job or lacking support-specific features

What makes a purpose-built IT support tool?

  • Native remote support and management functionality
  • Support for remote desktops, unattended machines and mobile devices
  • Deep integrations with other ticketing and collaboration tools