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Search results for: digital services
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digital services
How to keep your digital services up and running 24/7
Research Desk
Oct 08, 2021
Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they...
Delivering uninterrupted digital services at speed requires predictive AIOps
Research Desk
Jul 20, 2021
Today, IT needs to become proactive to help the business. Whether the next unexpected event is an outage or a global pandemic, learn how predictive AI...
Splunk for Public Sector Digital Services
Research Desk
Oct 19, 2020
With the increasing complexity of digital service portfolios including everything from legacy systems to custom applications to sector-specific suppor...
Zendesk Invests in Alliants to Scale Digital Concierge Services Worldwide
Insights Desk
Mar 25, 2022
Highlights: With the funding, Alliants will tighten its integration with Zendesk and build several value-added solutions. Four Seasons Hotels ...
IDC MarketScape Names WNS as Leader in Digital Customer Care Services
Insights Desk
Feb 02, 2022
Highlights – CX solutions from WNS utilizes integrated domain knowledge, state-of-the-art technology platforms, process expertise, and access t...
Digital fitness in financial services
Research Desk
Jan 12, 2022
Even before the pandemic, financial services firms were continually optimizing online and mobile technology to keep up with rising customer expectatio...
Reasons GCC Consumers Prefer Digital Banking Services
Insights Desk
Aug 19, 2021
Banking is not the same anymore. Gone are days when banking demanded at least half a day for a consumer to deposit or withdraw money. It might s...
The Forrester Wave™: Digital Operations Platforms For Services Businesses, Q3 2020
Research Desk
Apr 29, 2021
Searching for a digital operations platform? In this report, Forrester shares the criteria you should consider and an evaluation of 12 of the most sig...
The Forrester Wave™: Digital Operations Platforms For Services Businesses
Research Desk
Apr 28, 2021
Searching for a digital operations platform? In this report, Forrester shares the criteria you should consider and an evaluation of the 12 most signif...
Hitachi Announces Acquisition of Digital Engineering Services Firm GlobalLogic
Insights Desk
Apr 05, 2021
Hitachi's recent announcement discloses its plan to buy the US-based digital engineering services company GlobalLogic for USD 9.6 billion under global...
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