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Customer Experience in the Digital World: Financial Services

Customer Experience in the Digital World: Financial Services

Research Desk Nov 22, 2019

Financial startups, as well as established institutions, have started to invest in and leverage disruptive emerging technologies to simplify, enhance,...

Meet the Demands of the Digital World

Meet the Demands of the Digital World

Research Desk Feb 06, 2019

Digital transformation is causing tremendous changes across the business world. As competition becomes more intense, customer expectations rise and ma...

Central Bank Digital Currency Reshaping Capital Flow Worldwide

Central Bank Digital Currency Reshaping Capital Flow Worldwide

Insights Desk Jul 26, 2023

Highlights: A CBDC backed by blockchain technology offers cost-effectiveness, increased speed, and arguably greater accessibility than the existi...

CIO stories of driving digital transformation in today’s world

CIO stories of driving digital transformation in today’s world

Research Desk May 29, 2020

Digital transformation is no longer a buzzword or a far‑off prospect—it’s a necessity for any organization seeking ongoing business success. Thi...

McKinsey Digital: Unlocking business acceleration in a hybrid world

McKinsey Digital: Unlocking business acceleration in a hybrid world

Research Desk Nov 07, 2019

McKinsey conducted a study of CIOs and CTOs of large enterprises from 17 industries. 80% said they hadn't reached the agility their business needs due...

Designing a World-Class Digital Customer Experience Program

Designing a World-Class Digital Customer Experience Program

Research Desk Feb 15, 2019

Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digit...

Vendor Risk Management: Conducting Pre-Contract Vendor Due Diligence in a Digitally Connected World

Vendor Risk Management: Conducting Pre-Contract Vendor Due Diligence in a Digitally Connec...

Research Desk Jan 24, 2019

Today’s global, digital economy opens up a world of opportunities—and a whole new world of risk exposure. When important parts of your business ca...

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