A recent survey done by Automation Anywhere states that about 80% of businesses are planning to invest in digital technologies to create a better future. The study further reveals that intelligent automation and RPA (Robotic Process Automation) will increase business productivity while reducing operational costs post COVID-19.

Automation Anywhere provides offerings in Robotic Process Automation (RPA), and its ‘The Work World is Transforming’ report further reveals that intelligent automation and RPA will increase business productivity while reducing operational costs in a post-COVID-19 world.

The survey involved more than 5,000 senior executives from mid-size to large size organizations across India, the Middle East, and the emerging markets of Africa, and its results were quite surprising. About 70% of the respondents believe that at least half of the workforce will work digitally, and over one quarter expects over 80% of the employees to be working remotely. During and after the pandemic, organizations are largely inclined toward restructuring operational and functional strategies for higher productivity.

According to the research, these trends were seen in organizations across key industries, such as Global Capability Centers (GCCs), banking, financial services and insurance (BFSI), and pharma, healthcare, and life sciences.

While several sectors like manufacturing, travel, and retail have been the hardest hit by the pandemic, they are positive optimistic and seeking new, digital technologies to understand customer behavior and drive new models for engaging them as the crisis ends, the study shows.

Apart from the IT sector, other sectors, including manufacturing, retail, and travel, have been the hardest hit during the pandemic. The study talks about their optimistic nature toward the adoption of new technologies and driving new models for engaging them.

Overall, the report concludes that the five themes that will drive investment in the future are automation, digitization, productivity, upskilling, and health and hygiene, which will be interwoven into service lines to meet new wellness demands brought on by the pandemic.  Initiatives and investment in these areas will fill the void caused by the COVID-19 pandemic. The respondents are also keen to acquire skills in RPA and artificial intelligence in the post COVID-19 world.