Whitepapers

A recent IDC study revealed that most organizations that have embraced low-code development are highly satisfied with adoption, are using low code for strategic projects, and are substantially speedin...

It’s becoming clear. Low-code adoption is still early, but the impact is great. Download the IDC InfoBrief to learn why and how leaders are bringing low-code development into their businesses. He...

Aberdeen Knowledge Brief: How to align service strategy and technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B se...

This white paper explores five trends shaping the future of retail strategy and execution, and offers actionable next steps that retail executives can use to meet these challenges head-on....

Aberdeen Knowledge Brief: How to align service strategy and technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B se...

Learn how you can deliver the quality experiences that ensure customers choose your company over competitors, so you're growing revenue opportunities while shrinking churn levels....

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

Learn the top five B2B commerce trends - as predicted by commerce experts - that can help you unlock a more profitable, sustainable, and resilient future....

Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their cust...

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This...