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Understanding the Customer Journey Every Step of the Way

Understanding the Customer Journey Every Step of the Way

Published By: Research Desk Released: May 03, 2021

This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of bra...

Breaking Down Fraud Flows

Breaking Down Fraud Flows

Published By: Research Desk Released: Nov 05, 2020

Uncover how fraudsters exploit the customer journey and amp; understand how their behaviors make early detection possible. This eBook explores how different types of fraud affect the customer jour...

Unlock Premium Customer Experience

Unlock Premium Customer Experience

Published By: Research Desk Released: Oct 25, 2019

Customer experience is the culmination of individual interactions and touchpoints that result in your customers’ impressions (good or bad) of your brand. Your customers embark on a journey from the ...

The Power of a Knowledge Management Platform to Transform the Customer Journey

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

Designing a World-Class Digital Customer Experience Program

Designing a World-Class Digital Customer Experience Program

Published By: Research Desk Released: Feb 15, 2019

Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digital environments, and how to take ...

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