CX Archives | TechDemand

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

Published By: Research Desk Released: Aug 25, 2021

For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order)....

Understanding the Customer Journey Every Step of the Way

Understanding the Customer Journey Every Step of the Way

Published By: Research Desk Released: May 03, 2021

This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of bra...

CXaaS: The Future of Customer Experience

CXaaS: The Future of Customer Experience

Published By: Research Desk Released: May 03, 2021

Learn how to craft agile CX that can adapt to rapid changes in customer behavior and technology. With digital service expected to increase by 40% this year, there’s no...

Manual de experiencia del cliente

Manual de experiencia del cliente

Published By: Research Desk Released: Apr 15, 2021

Descubre cómo ofrecer una experiencia de cliente (CX) excepcional que te posicione para captar y mantener a más clientes. Lee el Manual de experiencia del cliente para explorar las tendencias que es...

The ROI of Transforming Social Customer Care with Private Messaging

The ROI of Transforming Social Customer Care with Private Messaging

Published By: Research Desk Released: Feb 06, 2019

Do you still make customers write emails when they have issues? Or navigate phone menus to speak with an agent? If so, you’re not keeping up with consumer expectations. Custome...