Digital Channels Whitepapers

CIAM Buyer’s Guide

Sponsored by: Okta Published By: Research Desk Released: May 20, 2022

Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...

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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

Sponsored by: Genesys Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

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Tax Complexity and Drivers for Transforming Finance

Sponsored by: Vertex Published By: Research Desk Released: Nov 24, 2021

Change has become the only constant for businesses across industries and around the world. Changes in customer behavior are driving increased engagement via digital channels. Changes in supply and dem...

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How To Digitally Transform Credit Union Member Service In 2021

Sponsored by: CXInfinity Published By: Research Desk Released: Nov 12, 2020

The coronavirus outbreak has drastically impacted people, organizations, and the global economy as a whole. Like most other industries, banking has experienced a wave of changes throughout 2020, with ...

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