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CIAM Buyer’s Guide
Sponsored by:
Okta
Published By:
Research Desk
Released:
May 20, 2022
Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...
Read more
Deliver magic moments with direct mail and corporate gifting
Sponsored by:
ReachDesk
Published By:
Research Desk
Released:
Mar 24, 2022
Find out how you can use direct mail and gifting alongside your digital channels to gain a competitive advantage. Build stronger relationships with your prospects, customers and employees to:
...
Read more
Self-Service Banking: The Key To Customer Acquisition And Retention
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Mar 15, 2022
The ways in which customers are interacting with their banks is undergoing a fundamental shift. Even prior to the COVID-19 pandemic providing an accelerant, consumers have drifted away from traditiona...
Read more
Burberry’s Digital Transformation with AWS
Sponsored by:
AWS
Published By:
Research Desk
Released:
Jan 18, 2022
Retail is going through a period of profound change, with innovations in consumer technology progressing at an unprecedented pace. Find out how Burberry’s cloud-first strategy lets the brand take...
Read more
The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...
Read more
Tax Complexity and Drivers for Transforming Finance
Sponsored by:
Vertex
Published By:
Research Desk
Released:
Nov 24, 2021
Change has become the only constant for businesses across industries and around the world. Changes in customer behavior are driving increased engagement via digital channels. Changes in supply and dem...
Read more
Reimagining Customer Experience with Fujitsu
Sponsored by:
Fujitsu
Published By:
Research Desk
Released:
Jan 06, 2021
Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and perso...
Read more
Digital Risk Protection For Security Team
Sponsored by:
Safeguard Cyber
Published By:
Research Desk
Released:
Dec 10, 2020
The rapid adoption of collaboration, chat, and social channels, such as Microsoft Teams, and Slack, WhatsApp, and LinkedIn, coupled with the persistence of remote work environments has created an expa...
Read more
How To Digitally Transform Credit Union Member Service In 2021
Sponsored by:
CXInfinity
Published By:
Research Desk
Released:
Nov 12, 2020
The coronavirus outbreak has drastically impacted people, organizations, and the global economy as a whole. Like most other industries, banking has experienced a wave of changes throughout 2020, with ...
Read more
Oracle Commerce Cloud Architecture
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Nov 12, 2020
Selling and consuming through digital channels originally began by selling simple products online to consumers. Fast forward to today, modern technologies such as augmented reality, virtual reality, I...
Read more
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