Digital Channels Whitepapers

Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...

Find out how you can use direct mail and gifting alongside your digital channels to gain a competitive advantage. Build stronger relationships with your prospects, customers and employees to:

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The ways in which customers are interacting with their banks is undergoing a fundamental shift. Even prior to the COVID-19 pandemic providing an accelerant, consumers have drifted away from traditiona...

Retail is going through a period of profound change, with innovations in consumer technology progressing at an unprecedented pace. Find out how Burberry’s cloud-first strategy lets the brand take...

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

Change has become the only constant for businesses across industries and around the world. Changes in customer behavior are driving increased engagement via digital channels. Changes in supply and dem...

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and perso...

The rapid adoption of collaboration, chat, and social channels, such as Microsoft Teams, and Slack, WhatsApp, and LinkedIn, coupled with the persistence of remote work environments has created an expa...

The coronavirus outbreak has drastically impacted people, organizations, and the global economy as a whole. Like most other industries, banking has experienced a wave of changes throughout 2020, with ...

Selling and consuming through digital channels originally began by selling simple products online to consumers. Fast forward to today, modern technologies such as augmented reality, virtual reality, I...