Best Practices Whitepapers

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...

How Restaurants Can Scale Efficiently AI is making revolutionary changes in our everyday lives, and restaurants are no exception. Voice AI is helping restaurants to boost operational efficiency by ...

ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the r...

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform....

While the priorities identified in each chapter are essential, areas of focus during moments of economic uncertainty, when culture is often most at risk, they’re also the foundation for shaping and ...

Benchmarking Toolkit for Mental Health Benefits 970 million people across the globe have a mental health condition. In the workplace, unaddressed mental health conditions can have a significant imp...

The most critical trend in the healthcare industry today is the shortage of qualified healthcare professionals and the increasing demand for their services. The resulting rising cost of labor adds fin...

The COVID-19 pandemic has reshaped the American workforce, with workers leaving full-time positions due to issues like low pay, limited advancement opportunities, and a lack of respect. In healthcare,...

The COVID-19 pandemic has reshaped the American workforce, with workers leaving full-time positions due to issues like low pay, limited advancement opportunities, and a lack of respect. In healthcare,...

In the dynamic healthcare landscape, healthcare facilities strive to optimize operations and cut costs while prioritizing patient care. A key area for potential cost-saving is in reducing labor expens...