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Customer Experience (CX): Data-Driven Activation Guide and Category Report
Sponsored by:
Inbox Insight
Published By:
Research Desk
Released:
Mar 01, 2023
Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...
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Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements
Sponsored by:
Dell
Published By:
Research Desk
Released:
Aug 17, 2022
ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...
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Reinventing work in development teams How software teams use Slack to stay productive an...
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes next f...
Read more
Where did the ‘Human’ in Human Touch go?
Sponsored by:
Sigma
Published By:
Research Desk
Released:
Jun 27, 2022
To thrive, every company must become an empathetic, human-centred organisation. Data, strategy, product, talent, will all have little impact if businesses, at their core, are not led and drive...
Read more
Customer retention today: What you need to be doing
Sponsored by:
Sigma
Published By:
Research Desk
Released:
Jun 27, 2022
Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experienc...
Read more
Emarsys Awareness Infodeck
Sponsored by:
SAP
Published By:
Research Desk
Released:
May 09, 2022
The implementation service for the SAP® Emarsys® Customer Engagement solution bridges the gap between implemen- tation planning and the ability to scale online and offline customer experiences se...
Read more
Die Macht der Emotionen im Kunden-service
Sponsored by:
NICE
Published By:
Research Desk
Released:
Apr 25, 2022
Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten igitalen Kundenservice leisten, legen einen so großen Wert auf Geschwindigkeit und Technolo...
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The UK Contact Centre Decision- Makers’ Guide 2022
Sponsored by:
NICE
Published By:
Research Desk
Released:
Apr 25, 2022
ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...
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Reinventing Work in Development Teams How Software Teams use Slack to Stay Productive and ...
Sponsored by:
Slack
Published By:
Research Desk
Released:
Apr 21, 2022
Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes nex...
Read more
Customer Authentication Authority
Sponsored by:
Ping Identity
Published By:
Research Desk
Released:
Mar 17, 2022
Customer identity and access management (CIAM) has evolved to meet today’s identity intricacies. Enterprises recognise the need for a strategic platform for managing digital identity for mill...
Read more
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