Microservice is also called microservice architecture. It structures different services or features into an application. Microservice architecture helps in creating highly maintainable and testable applications that can be deployed independently. Enterprises that deal with different applications and features can benefit from microservices because of their loosely coupled capabilities and continuous development that can be organized. Microservice have been traditionally been used as a platform to develop modular components or services. It makes the development transparent and increases the applicability of the service. Enterprises can develop scalable business applications without disrupting the total application. Microservices can be used by the enterprises to scale different communications on the unified communication platforms.

Unified Communication (UC) platform and infrastructure are usually built on single backend hardware that provides services using rigid technology. A single application performs all kinds of different functions such as call control, collaboration functionality, record collection and analytics. Unified Communication (UC) and PBX is a rigid environment that is mostly deployed in the on-premises environment. Such applications are deployed on large servers that enable each service utilizing the computing power of the server. In a rigid architectural application, the overhead costs mount as the applications need computing power to deal with the larger number of users. A single business application can scale efficiently for a few users or a small enterprise. As the number of users grows in the application, enterprises have to add more computing resources to keep the functionality of the app working. However, all the functions have different purposes and they all might not be scalable for the future of application. Upgradation and Updating can be cumbersome for the application developers, as it would require the app to be taken offline. It would also mean the users would be a force to go through the downtime and even relate to snag in the work time.

A unified communication platform built on the microservice architecture breaks the unified application into different modules. Each module can handle different services based on the UC application enabling call recording, analytics, support all the maintained separately. This gives enterprises the capability to deal with scalability and technological barriers. The independent functionality of the applications given by the microservice helps the enterprises with flexibility for development. The independent nature of microservices infrastructure helps in a discrete update for the applications along with the maintenance cycle of the services. For example, if the enterprises want to change any functionality in the service the call recording facility won’t be affected. Using the microservice for Unified Communication platform is the path to increase innovation, agility, and scalability of services. Microservices can be explored as an option for unified communication because it leads to better architecture for application development than rigid architectures. The options of growth can be explored by the enterprises without depending on the legacy hardware to deal with high requirements.

Certifications In Unified Communication (UC):

Certifications are an easy way to validate the service of Unified communication as a service or UCaaS. Currently, there is no such UCaaS certification that covers the entire functionality of the service. The certifications required vary from industry to industry for Example the healthcare industry would prefer a Health insurance portability and Accountability Act to maintain patient confidentiality. Cloud-based Unified communication for retail or finance might focus towards the Payment Card Industry Data Security Standard or SOC 3 and SOC 2.

The individual unified communication certification can also be used to certify the environment-security, operating systems and hardware certifications. Individual vendors such as Avaya, Microsoft, IBM  and Cisco help in understanding the individual configuration of the system setup. The standardization of certification can help in understanding, what pieces of the configuration can fit together for better performance.

For more information on Unified Communication (UC), download our whitepapers.