- NICE’s NTR-X minimizes regulatory risk, does away with operational impediments, and cuts costs by up to 65%.
- NICE’s NTR-X provides a centralized, unified solution to handle recording estates and footprints.
NICE, a prominent supplier of financial communication recording and compliance assurance solutions, publicized the release of its next-generation NICE NTR-X solution, which will be available for compliance recording capture for Zoom communications, including Zoom Phone and Zoom Meetings, a feature-rich cloud phone solution.
NICE hhas collaborated with Zoom to design and use new Application Programming Interfaces (APIs) for financial markets compliance recording as a select early adopter partner.
NICE and Zoom also teamed up to create this compatibility to allow regulated consumers to address capture and assurance requirements such as those directed by the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Markets in Financial Instruments (MiFID II) Directive, and other international regulations.
NICE’s NTR-X provides a centralized, unified solution to handle recording estates and footprints that can be implemented internationally while still assisting businesses to adhere to local capture and storage requirements. NICE’s NTR-X minimizes regulatory risk, does away with operational impediments, and cuts cost by up to 65% for financial services businesses by providing a central vantage point into all worldwide authorized consumers and communications.
By streamlining the entire lifecycle management of data, NICE NTR-X’s built-in compliance assurance capabilities assist companies to decrease compliance risk and enhance their ability to respond to regulators. Its open standards design offers firms the most significant degree of flexibility to secure, store, and manage data.
Open APIs also make data increasingly accessible and allow integration with upstream and downstream applications for real-time alerting and actionable intelligence. NTR-X automates recording checks and customer provisioning (adds, moves, and changes), system management and administration, transcription, tracking and managing legal holds, compliance assurance reporting, bulk call extraction, and the obligation to give regulatory evidence of compliance.
NTR-X is available as a cloud or on-premise system, with both providing a compelling total cost of ownership.
Financial services businesses currently use NICE NTR-X to capture Microsoft Teams, IPC Unigy, Cisco, Cloud9, and other communications platforms, in addition to Zoom capture and recording for communications.
Chris Wooten, Executive Vice President, NICE Systems, said, “In the current environment, as firms accelerate their digital transformation, we’re seeing the adoption of multiple forms of unified communications grow rapidly, particularly in heavily regulated environments like financial services. Our solution for Zoom continues to reinforce the fact that firms can put their trust in NICE and NTR-X for compliance recording coverage for all types of communications, from audio and video, to screen sharing and chat.”