Customer Experience Whitepapers

The Why, How and So-What of Inventory Visibility

Sponsored by: Google Published By: Research Desk Released: Jun 22, 2021

Retailers’ top customer experience and operational excellence use cases all rely on inventory visibility. In this report:

• Findings from Incisiv’s global survey of retailers on supply ...

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The ultimate guide to frontline training

Sponsored by: Axonify Published By: Research Desk Released: May 15, 2021

Frontline employees are essential to the success of your business. They’re the boots-on-the-ground executors of business strategy. Your business will succeed (or fail) based on the decisions they ma...

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Customer Experience Playbook

Sponsored by: Microsoft Published By: Research Desk Released: Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that a...

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From ASICS to Unilever: The Key to eCommerce Success

Sponsored by: MuleSoft Published By: Research Desk Released: Nov 23, 2020

The global eCommerce market is expected to reach $4 trillion by 2020. Online shoppers that receive a compelling customer experience not only spend 140% more than their counterparts, but their digita...

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Know Thy Enemy: A Guide To Bad Bots In eCommerce

Sponsored by: Cybertheory Published By: Research Desk Released: Nov 05, 2020

The eCommerce marketplace today is overrun by automated bots. While some of these bots are good and perform useful services (like web crawlers for search engines), many are used for nefarious ends. No...

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How Workday Reimagined the Customer Experience

Sponsored by: Workday Published By: Research Desk Released: Oct 27, 2020

A trusted technology partnership requires an exceptional customer experience. That’s why we’ve built ours to encourage collaboration and community. Read this eBook to discover a different kind of ...

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Delivering Innovative Customer Experience Requires Enterprisewide Agile Operations

Sponsored by: RedHat Published By: Research Desk Released: Jun 06, 2020

The urgency to respond to customer demands is getting board-level attention. Providing better customer experience is the number 1 top objective for adopting a digital business strategy, according to I...

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