ITSM Whitepapers

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service ex...

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

This white paper looks at how 1E ITSM Connect helps IT service managers to meet key performance metrics and reduce cost, risk, and complexity whilst improving efficiency....

In this guide, Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the principles in ITIL 4, you’ll learn how to build a high-...

Education, government, and healthcare are bound by the common challenges of limited resources, tight budgets, and rising technology spending. While many IT leaders in these sectors want to make upgrad...