Ada, the Automated Customer Experience (ACX) lead provider, announced that it had been named the company lead by G2.com, Inc.’s Winter 2021 Grid Report for top Chatbots Software. G2 rates products and sellers depending on reviews obtained from its user community and data aggregated from online sources and social networks. Clients have rated Ada 4.7 out of 5 stars.
The AI-powered, no code ACX platform from Ada lets businesses offer personalized experiences at different levels. The software helps clients solve about 80% of customer inquiries through automation, raising customer satisfaction, driving revenue, and reducing churn.
While building up a unique approach for customer experience teams, Ada also ensured that organizations adopting ACX proved successful for the companies. Through a tested implementation and training protocol, Ada’s ACX Consultants could transform customer service teams into automation and customer experience experts. Zoom, Air Asia, Shopify, and Upwork are among the other customers of Ada.
“We’re very honored to be recognized as a chatbot leader on G2 because this recognition comes from our customers. At Ada, we want to partner with our customers to provide exceptional customer experiences, and we strongly believe that we need to lead by example by doing the same,” said Mike Murchison, CEO and Co-Founder of Ada. “We’re truly thankful to our customers for helping us define a new category of automated customer experience that takes advantage of the benefits of automation without sacrificing quality conversations at scale.”